Responsible Gambling

Betcris is dedicated to providing a safe and enjoyable online betting environment. We understand that for most of our customers, gambling is a form of entertainment. However, we also recognise that for a small percentage, gambling can cease to be fun and may lead to problems. Our Responsible Gaming policy outlines the measures we have implemented to prevent problem gambling and to assist those who may be affected. We are committed to upholding the highest standards of player protection, ensuring that your experience with Betcris remains positive and controlled. We regularly review our policies and tools to ensure they are effective and align with best practices in the industry.

Identifying the early signs of problem gambling is crucial for intervention. While gambling can be an exciting pastime, it can become problematic when it starts to negatively impact a person's life. Here are some common indicators that gambling may be becoming an issue:

• Spending more money or time on gambling than you can afford or intended.
• Feeling a need to be secretive about your gambling activities.
• Chasing losses, trying to win back money you have lost.
• Gambling affecting your mood, leading to feelings of anxiety, guilt, or depression.
• Neglecting responsibilities at work, school, or home due to gambling.
• Borrowing money or selling possessions to fund gambling.
• Lying to family and friends about your gambling habits.
• Becoming irritable or restless when trying to cut down or stop gambling.

If you or someone you know exhibits several of these signs, it may be time to seek assistance. Betcris encourages open communication and provides tools to help manage gambling behaviour.

Maintaining control over your gambling habits ensures it remains a source of entertainment. Here are some practical tips for responsible play:

• Gamble for entertainment, not as a way to make money or escape problems.
• Set strict limits on the amount of money and time you spend gambling, and stick to them.
• Never gamble with money you cannot afford to lose, such as funds allocated for rent, bills, or other essential expenses.
• Avoid chasing losses, accept that losing is part of gambling.
• Balance gambling with other activities and hobbies.
• Do not gamble when you are feeling stressed, upset, or under the influence of alcohol or drugs.
• Take regular breaks during your gambling sessions.

Betcris provides various tools to help you manage your play effectively, ensuring your experience remains enjoyable and within your comfort zone.

Betcris empowers you to manage your spending through personalised limits. You can set financial limits on your account to control how much money you deposit, lose, or wager over specific periods. These limits can be daily, weekly, or monthly.

• Deposit Limits: Restrict the total amount of money you can deposit into your Betcris account within a chosen timeframe.
• Loss Limits: Define the maximum amount of money you are willing to lose over a set period. Once this limit is reached, you will be prevented from placing further bets until the period resets.
• Wager Limits: Control the total amount of money you can stake on bets within a specified period.

You can set or adjust these limits in your account settings. Any request to increase a limit will typically involve a cooling-off period before it takes effect, allowing you time to reconsider. Decreasing a limit, however, usually takes effect immediately.

If you feel you need a short break from gambling, Betcris offers time-out and cool-off options. These tools allow you to temporarily suspend your account for a defined period, typically ranging from 24 hours to several weeks. During a time-out, you will not be able to log in, deposit funds, or place bets. This provides an opportunity to step away and reflect on your gambling habits without closing your account permanently. Once the chosen period expires, your account will automatically reactivate, allowing you to resume play if you choose. This feature is designed to support proactive management of your gaming activity.

For individuals who feel they need a longer or more permanent break from gambling, Betcris offers a comprehensive self-exclusion program. Self-exclusion allows you to voluntarily close your account for an extended period, typically six months, one year, five years, or permanently. During a self-exclusion period:

• You will be unable to log in to your Betcris account.
• You will not receive any marketing or promotional materials from us.
• We will take all reasonable steps to prevent you from opening new accounts with Betcris.

Once a self-exclusion is activated, it cannot be reversed until the chosen period has fully elapsed. To initiate a self-exclusion, please contact our customer support team. We treat all self-exclusion requests with the utmost confidentiality and respect, in line with GDPR principles.

Betcris is strictly committed to preventing underage gambling. It is illegal for anyone under the legal gambling age (which is 18 years in most jurisdictions) to open an account or gamble on our platform. We employ robust age verification procedures during the registration process, requiring users to confirm they are of legal age. We also conduct electronic age verification checks and may request identification documents to confirm a user's age. If we discover that an individual is underage, their account will be immediately closed, and any winnings will be forfeited. Parents and guardians can use filtering software to block access to gambling websites. We urge parents to monitor their children's online activities and to keep their account details confidential.

To help you stay aware of your gambling activity, Betcris offers reality checks and session reminders. A reality check is a pop-up notification that appears periodically during your gaming session, reminding you of the time you have spent gambling. This feature helps you keep track of your session duration and encourages you to take breaks. You can often customise the frequency of these reminders within your account settings. This tool is designed to promote mindful gambling and prevent extended, unintentional play sessions, allowing you to make informed decisions about continuing or stopping your play.

If you are concerned about your gambling habits, taking a self-assessment can be a helpful first step. Betcris encourages you to honestly answer a series of questions designed to help you evaluate your relationship with gambling. This assessment is completely confidential and provides immediate feedback on whether your gambling behaviour might be problematic. While not a clinical diagnosis, it can serve as an indicator and prompt you to consider seeking further support if needed. Look for the self-assessment tool within our Responsible Gaming section. Remember, recognising a potential issue is the first step towards managing it effectively.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)